ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT VALID BRAINDUMPS BOOK | EXAM ITIL-4-PRACTITIONER-RELEASE-MANAGEMENT QUESTIONS FEE

ITIL-4-Practitioner-Release-Management Valid Braindumps Book | Exam ITIL-4-Practitioner-Release-Management Questions Fee

ITIL-4-Practitioner-Release-Management Valid Braindumps Book | Exam ITIL-4-Practitioner-Release-Management Questions Fee

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Peoplecert ITIL-4-Practitioner-Release-Management Exam Syllabus Topics:

TopicDetails
Topic 1
  • Change: This section of the exam measures the skills of DevOps Engineers and focuses on how to manage and control changes within IT environments. It includes planning, executing, monitoring, and communicating changes to ensure minimal disruption while keeping stakeholders informed about the progress and impact of changes.
Topic 2
  • Service Design: This section of the exam measures the skills of IT Release Managers and covers the principles and practices involved in designing services and products that are practical, useful, and aligned with stakeholder expectations. It focuses on ensuring that services are designed in a way that they can be effectively delivered and supported by the organization and its partners.
Topic 3
  • AI and Automation: This section of the exam measures the skills of IT Operations Managers and addresses the use of AI and automation in delivering IT systems and applications that align with user needs. It ensures that software releases meet quality standards, are delivered on time, and stay within budget, using modern tools and intelligent technologies.

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Peoplecert ITIL 4 Practitioner: Release Management Exam Sample Questions (Q18-Q23):

NEW QUESTION # 18
Which activity of the 'release model development and improvement' process is used to standardize the preparation of release instances?

  • A. Release execution
  • B. Release management approach review and development
  • C. Release model review and development
  • D. Product architecture and service relationship analysis

Answer: C

Explanation:
The release model development and improvement process aims to create and refine standardizedmodels for releases. TheITIL 4 Practitioner: Release Managementdocument explains:"Release model review and development involves defining and standardizing the structure, contents, and schedule of releases to ensure consistency in the preparation of release instances"(Section 3.2.2).
* Option A (Release management approach review and development) focuses on the overall practice approach, not specifically the preparation of release instances.
* Option B (Release model review and development) directly addresses standardizing the preparation of release instances by defining repeatable models.
* Option C (Product architecture and service relationship analysis) is a supporting activity to understand dependencies, not to standardize release preparation.
* Option D (Release execution) is the process of deploying a release, not developing or standardizing models.
The correct answer is B, as it directly relates to standardizing release preparation through model development.


NEW QUESTION # 19
Which is a key input to the release planning and coordination process?

  • A. Notifications to stakeholders about the release status
  • B. Details about the users who will be affected
  • C. Documented findings on the success of a release
  • D. Updates to the continual improvement register

Answer: B

Explanation:
The release planning and coordination process in ITIL 4 Release Management requires inputs toensure effective planning and execution of releases. TheITIL 4 Practitioner: Release Managementdocument specifies:"Key inputs to release planning and coordination include details about the users who will be affected, as this helps in scheduling and communicating the release to minimize disruption"(Section 3.2.1).
* Option A (Documented findings on the success of a release) is an output of a release evaluation, not an input to planning.
* Option B (Updates to the continual improvement register) may inform long-term improvements but isn' t a direct input to planning a specific release.
* Option C (Details about the users who will be affected) is a critical input, as understanding the user base helps tailor the release schedule, communication, and impact mitigation strategies.
* Option D (Notifications to stakeholders about the release status) is an output of the release process, not an input to planning.
The correct answer is C, as user details are essential for effective release planning and coordination.


NEW QUESTION # 20
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • B. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
  • C. The release management practice will ensure the quick use of improved services after new service features have been made available.
  • D. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.

Answer: C


NEW QUESTION # 21
A new release manager wants to explain to the organization's service consumers the purpose of a new release management practice. What should the release manager say to the service consumers to help them realize the value of release management?

  • A. The release management practice will ensure that new service features are available to the service operations team to reduce business losses.
  • B. The release management practice will ensure that new service features are available to users to mitigate the service provider's risks.
  • C. The release management practice will ensure the quick use of improved services after new service features have been made available.
  • D. The release management practice will ensure that new service features are available to the service operations team to enable them to perform tests.

Answer: C

Explanation:
The purpose of the release management practice in ITIL 4 is to make new and changed services and features available for use by ensuring a controlled and efficient release process. According to theITIL 4 Practitioner: Release Managementdocument, the purpose is defined as:"The purpose of the release management practice is to make new and changed services and features available for use"(Section 2.1). This focuses on delivering value to service consumers by enabling them to use improved or new services quickly and effectively.
* Option A focuses on the service operations team performing tests, which is part of the release process but not the primary value perceived by service consumers.
* Option B mentions reducing business losses for the operations team, which is an internal benefit, not a direct value for consumers.
* Option C aligns directly with the purpose: "the quick use of improved services after new service features have been made available" reflects the consumer-facing value of release management- ensuring they can benefit from new or improved services promptly.
* Option D focuses on mitigating the service provider's risks, which is a provider-centric benefit, not a consumer-focused value statement.
Thus, the correct answer is C, as it directly addresses the value to service consumers by emphasizing the availability and usability of improved services, aligning with the ITIL 4 definition of release management's purpose.


NEW QUESTION # 22
During a value stream walk of the incident resolution value stream, an organization has realized that some incidents take longer to resolve because installation of overdue software updates is required. What should the organization do to improve the incident resolution times?

  • A. Ensure that required updates are enforced as part of the ongoing operations and maintenance
  • B. Include release of the required updates in the request fulfilment activities
  • C. Include release of the required updates in the incident resolution activities
  • D. Ensure that required updates are included in the release of the new services

Answer: A

Explanation:
This scenario involves using technology to improve incident resolution by addressing overdue updates. The ITIL 4 Practitioner: Release Managementdocument states:"To prevent delays in incident resolution due to overdue updates, release management can enforce updates as part of ongoing operations and maintenance, using automated tools to ensure systems are up-to-date"(Section 4.2).
* Option A (Include updates in incident resolution activities) is reactive and inefficient, as it delays resolution by embedding release activities into incident handling.
* Option B (Ensure updates are enforced as part of ongoing operations and maintenance) is proactive, using technology to keep systems updated, thus reducing incident resolution times by preventing the issue.
* Option C (Include updates in request fulfilment activities) addresses user requests, not the root cause of incident delays.
* Option D (Ensure updates are included in the release of new services) doesn't address existing systems needing updates, only new services.
The correct answer is B, as it leverages technology in operations to proactively manage updates, aligning with ITIL 4 principles.


NEW QUESTION # 23
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